ZE™ Active - Let Your Smartwatch Do The Talking

SHIPPING POLICY

We're proud to offer worldwide Shipping on ALL Items! Tracking and secure checkout are provided for all orders.

Free Express Shipping times are as follows
United States - 7-12 days.
Canada - 8-15 days.
Australia - 7-9 days.
United Kingdom - 6-10 days.
Europe - 7-12 days.
India - 7-12 days.
Asia - 7-9 days.
Rest of World - 7-25 days

Processing Time:

We do our best to process & ship all orders as soon as possible. Most orders are processed in 24-72 hours.

Tracking your order:

All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped.

You can also track your order using your tracking number here.

Customs & Duties:

(In most cases, packages shipped to US,CA and EU countries don't require any additional fees.)

All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can't hold responsibility for that and the recipient is responsible for all customs, clearing, and other fees required to ship internationally.  

Lost / Stolen package:

Our Customer satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.

If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.

If you have entered the wrong shipping information, you are not eligible for a reshipment or a refund.

MY ORDER HASN'T ARRIVED:

If you haven't received your order over 45 business days, your order is eligible for refunds or free reshipment. Please email us at: uunioninternationaltrade@gmail.com.

*Local holidays in origin countries that may cause a delay in shipping are not considered business days.

If you are on this page, we assume something with your order went wrong. When in doubt, contact one of our friendly customer care reps at uunioninternationaltrade@gmail.com or our Contact Us Page.

REFUND POLICY

By placing an order on UpdateAppleWatch.com, You confirm that You have read, understood, and accepted this following policy.

Returns/ Refunds

Our policy lasts 30 days from the arrival date. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

If a customer reports a product defective/broken, she/he will be required to send pictures/video of whatever defects they’re claiming are wrong with the products to the site’s customer service email. After receiving pictures, our customer support will forward them in a file to the Operations team where they’ll confirm if the customer’s claim is accurate. If the customer is requesting a refund, and it’s been within 30 days of receipt of the order, we will issue a refund. If the customer is requesting a return, we will communicate with the Ops team, have a return label sent to that customer, once confirmed shipped back to us, we will have another product sent out as soon as possible.

Terms and Conditions:

We accept the return on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please contact our support team at uunioninternationaltrade@gmail.com for more information.

Please be informed that you have to pay the return shipping fee. No pre-paid shipping label.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at uunioninternationaltrade@gmail.com

Cancel order

You can only cancel your order within 6 hours from purchasing time on the same day. Please be informed that a management, processing, and transaction fee (30% of your total order value) will be applied for the cancellation.

We only issue a refund and allow a return if the customer's case has met the conditions stated above.

By placing an order on UpdateAppleWatch.com store, You confirm that You have read, understood, and accepted this following policy.